Maintenance access
When you submit a repair request, you're authorizing our team to come fix it. Here's what to expect.
Effective August 19, 2026 · Plenteous Management, LLC
When we may enter
Mon–Thu 9:00 AM–5:00 PM · Fri 9:00 AM–3:00 PMOnce you've submitted a request, our team may access the property during these hours, whether or not you're home. You don't need to take off work or wait for us. We'll text or call ahead with an estimated arrival time when we can. Outside these hours, we schedule with you first.
Before we arrive
Secure all pets. Dogs crated or closed in a room, cats in a separate secured area. Our technicians won't enter a unit with a loose dog.
Clear a path to the repair. Move anything blocking the work area.
Unlock what we need. Interior doors, gates, chains, and crawl space access.
Tell us about anything unusual. Gate codes, tricky locks, a vehicle we'll need moved.
Missed access fee — $75
If we gave you reasonable advance notice and our technician can't get in or finish the work — loose pets, a chained door, a blocked work area, or access refused without a valid reason — a $75 fee may be applied to your account.
The fee doesn't apply if we didn't give notice, if you rescheduled before the visit, or if the delay was on our end.
Emergencies
Fire or gas odor, active flooding, sewage backup, no heat or AC in extreme weather, loss of power or water, or a door that won't secure. Call the office immediately — 911 first for fire or gas. Authorized personnel may enter without notice to address an emergency.